Your Privacy at kz8

1. Who We Are

kz8 is an online casino and sports betting platform accessible at https://kz8.pro, serving adult players (21+) across Bangladesh. kz8 is the data controller in respect of all personal information collected through the platform. For any privacy-related queries, including requests to access, correct, or delete your personal data, please contact us at [email protected].

This Policy applies to all personal information collected through the kz8 website, its associated mobile-optimised interface, and any communications between you and kz8 (including email and in-platform messaging). It does not apply to third-party websites or services that may be linked to or from our platform.

2. Information We Collect

kz8 collects personal information in the following categories:

2.1 Registration and Identity Data

When you create a kz8 account, we collect:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Mobile phone number;
• Email address;
• Username and encrypted password.

2.2 Identity Verification Documents

To comply with our Know Your Customer (KYC) obligations and age verification requirements, we may request copies of:

• National Identity Card (NID) issued in Bangladesh;
• Passport;
• Birth certificate;
• Proof of address (e.g., utility bill, bank statement dated within 90 days).

These documents are stored securely and are used solely for identity and age verification purposes.

2.3 Financial and Transaction Data

When you make deposits or withdraw funds via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, we collect:

• Payment method type and registered account identifier (e.g., bKash or Nagad mobile number);
• Transaction reference numbers;
• Deposit and withdrawal amounts in Bangladeshi Taka (৳);
• Transaction timestamps (Bangladesh Standard Time, UTC+6).

kz8 does not store full card numbers or mobile banking PINs. Payment processing is handled by our certified third-party payment partners, who operate under their own security and privacy frameworks.

2.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you use the kz8 platform, including:

• IP address and approximate geolocation (country and city level);
• Device type, operating system, and browser version;
• Pages visited, games played, and betting activity on the platform;
• Session duration and frequency of visits;
• Referral source (e.g., how you arrived at kz8.pro).

This data helps us improve platform performance, detect fraud, and personalise your experience.

2.5 Communications Data

If you contact kz8 support at [email protected] or interact with our in-platform messaging system, we retain records of those communications to resolve disputes, improve service quality, and maintain an audit trail in accordance with our legal obligations.

3. How We Use Your Information

kz8 uses your personal data for the following specific purposes:

kz8 does not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects without human review.

4. Cookies and Tracking Technologies

The kz8 platform uses cookies and similar tracking technologies to deliver and improve its services. A cookie is a small text file placed on your device when you visit a website. kz8 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly, including maintaining your login session and storing your language and currency preferences. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the kz8 platform — which pages are visited most frequently, where users encounter difficulty, and how navigation can be improved. All analytics data is aggregated and anonymised.
• Functional Cookies: Allow kz8 to remember your in-platform preferences, such as your preferred games, last visited sections, and responsible gaming settings.
• Marketing Cookies: Used only where you have explicitly opted in to receive promotional communications from kz8. You may withdraw this consent at any time by contacting [email protected].

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the kz8 platform. For full details of the cookies in use, please contact our support team.

5. How We Share Your Information

kz8 does not sell, rent, or trade your personal data to any third party. We may share your personal information only in the following limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary transaction data with our certified payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Each of these partners processes your data in accordance with their own privacy policies and applicable financial regulations.

5.2 Game Providers

Games on the kz8 platform are provided by third-party suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. Certain anonymised session data (such as game round identifiers and bet amounts) may be passed to these providers to facilitate gameplay and resolve disputes. No identifiable personal data beyond what is strictly required is shared with game providers.

5.3 Legal and Regulatory Obligations

kz8 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so — for example, in connection with anti-money laundering investigations, fraud prevention, or court orders. In such cases, kz8 will disclose only the minimum data required to satisfy the legal obligation.

5.4 Service Providers

kz8 works with carefully selected third-party service providers for functions such as hosting, data storage, security monitoring, and customer support tooling. These providers act as data processors on kz8's behalf and are contractually required to process your data only in accordance with our instructions and this Policy.

5.5 Business Transfers

In the event that kz8 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy protections applicable to your data via an update to this Policy.

6. Data Retention

kz8 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The general retention periods applied by kz8 are as follows:

• Account registration data: Retained for the duration of your account and for a period of 5 years following permanent account closure;
• Identity verification documents: Retained for a minimum of 5 years from the date of submission, in accordance with anti-money laundering regulations;
• Transaction records: Retained for a minimum of 5 years from the date of the transaction;
• Communications records: Retained for 2 years from the date of the communication;
• Analytics and usage data: Retained in anonymised or aggregated form indefinitely; identifiable usage logs are deleted after 12 months.

Once the applicable retention period has expired, kz8 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

7. Data Security

kz8 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the kz8 platform is encrypted using industry-standard SSL/TLS protocols;
• Password Hashing: Player passwords are stored as salted cryptographic hashes and are never stored in plain text;
• Access Controls: Access to personal data within kz8 is restricted to authorised personnel on a strict need-to-know basis;
• Intrusion Detection: kz8 maintains 24/7 security monitoring and intrusion detection systems to identify and respond to potential threats in real time;
• Regular Security Audits: Our platform and data infrastructure undergo periodic security assessments to identify and address vulnerabilities.

Notwithstanding these measures, no method of data transmission or storage is completely secure. kz8 cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your kz8 login credentials. If you suspect that your account has been compromised, please contact [email protected] immediately.

8. Your Rights

As a kz8 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. kz8 will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of the personal data kz8 holds about you, together with an explanation of how it is used;
• Right to Rectification: You may request that inaccurate or incomplete personal data held by kz8 be corrected or updated;
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require kz8 to retain it;
• Right to Restrict Processing: You may request that kz8 restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved;
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that kz8 provide your personal data in a structured, machine-readable format;
• Right to Object: You may object to the processing of your personal data where that processing is based on kz8's legitimate interests;
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that some of these rights are subject to limitations. For instance, kz8 cannot delete data that it is legally required to retain under anti-money laundering or financial regulations.

9. Children's Privacy

The kz8 platform is strictly for adults aged 21 years and above. kz8 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will immediately close the account, delete all associated data, and refund any deposited funds net of any bonuses already credited.

Parents and guardians are encouraged to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms, including kz8.

10. International Data Transfers

kz8 primarily serves players in Bangladesh and processes data in data centres located in the Asia-Pacific region. In some circumstances, personal data may be transferred to or accessed by our service providers operating in other countries. Where such transfers occur, kz8 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require recipients to maintain standards equivalent to those described in this Policy.

11. Third-Party Links

The kz8 platform does not include links to external third-party websites. All links on kz8.pro point exclusively to internal pages within this website. However, some game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) operate their own data collection practices within their embedded game environments. kz8 is not responsible for the privacy practices of these third-party game providers, and we encourage you to review their individual privacy policies where applicable.

12. Changes to This Privacy Policy

kz8 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of the kz8 platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how kz8 protects your personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kz8 handles your personal data, please contact our dedicated privacy team using the details below. All privacy correspondence is handled in English.

For questions about responsible gaming, deposit limits, or self-exclusion, please visit our Responsible Gaming page or contact the same address above.